Who we are
Meet the heart behind Serenity Upon the Waves—a devoted follower of Jesus, a loving wife, and a passionate creator on a mission to glorify God through her work. As the founder and visionary, she pours her faith and creativity into every piece she designs, crafting items that inspire joy, celebrate family, and remind others of God’s unfailing love and grace.
Her journey wouldn’t be possible without the unwavering support of her husband, her greatest cheerleader and partner in this dream. His encouragement, faith, and steadfast love provide the foundation that allows her to pursue this calling with courage and confidence. Together, they trust in God’s provision and lean on each other as they build a legacy rooted in faith, family, and service.
Serenity Upon the Waves is more than a business—it’s a labor of love, a testament to the power of faith, and a way to bless others through creativity. With every item she creates, she hopes to glorify Jesus, love people well, and provide for her family, all while living out the dream that God has placed on her heart.
FAQ & Disclaimers
FAQs for Custom Orders
1. Do you accept custom orders?
Yes! We love bringing your unique visions to life. Whether it’s a personalized piece of jewelry, a custom keychain, or a special clothing design, we’re happy to collaborate with you.
2. How do I place a custom order?
To place a custom order, contact us via email or our website's contact form. Please provide as much detail as possible, including your ideas, preferred colors, materials, and inspirational photos.
3. How long does it take to complete a custom order?
Custom orders typically take 7-14 business days to complete, depending on the complexity of the design and our current order volume. We’ll provide a more accurate timeline once we finalize the details of your order.
4. Can I request changes after I’ve placed a custom order?
Minor adjustments can usually be accommodated if requested within 24 hours of placing your order. However, once we’ve begun crafting your item, changes may not be possible.
5. Do custom orders cost more?
Custom items may have an additional fee depending on the materials and time required. We’ll provide a clear quote before you confirm your order.
6. Are custom orders returnable?
Unfortunately, custom orders are non-refundable.
FAQs for Shipping
1. Where do you ship?
We currently ship within the United States and to select international locations. Shipping options will be available at checkout.
2. How long does shipping take?
Processing times for in-stock items are 3-5 business days. Shipping within the U.S. typically takes 3-7 business days, while international delivery times vary by location.
3. How much does shipping cost?
Shipping costs depend on the size and weight of your order, as well as your location. Exact rates will be calculated at checkout.
4. Do you offer free shipping?
Yes, we occasionally offer free shipping promotions! Check our website or subscribe to our newsletter for updates on special offers.
5. How can I track my order?
Once your order has shipped, you’ll receive an email with tracking information so you can follow your package’s journey.
6. What if my order arrives damaged?
If your order is damaged in transit, please contact us within 48 hours of delivery with photos of the damage. We’ll work with you to replace or refund the item.
7. Do you accept returns for shipping issues?
If there’s an issue with your delivery, such as a lost package or incorrect item, please contact us.
Let us know if you have more questions—we’re here to help!
FAQs for Product Care
1. How should I care for my jewelry?
To keep your jewelry looking its best, avoid exposure to water, lotions, perfumes, and harsh chemicals. Store your pieces in a dry, cool place, preferably in a jewelry box or pouch, to prevent tarnishing or damage.
2. Can the clothing items be machine-washed?
Yes! Most of our clothing items are machine-washable. For best results, wash them on a gentle cycle with cold water and mild detergent. Turn them inside out to protect any designs or embellishments, and avoid bleach.
3. How do I care for glitter or rhinestone items?
For items with glitter or rhinestones, handwashing is recommended to preserve the sparkle. Use lukewarm water and a mild soap, then lay flat to dry. Avoid scrubbing to prevent damage.
4. Are the keychains durable for everyday use?
Absolutely! Our keychains are designed with high-quality materials to withstand everyday wear. For long-lasting use, avoid heavy impacts or prolonged exposure to water.
5. What if my item gets damaged?
If your item becomes damaged due to normal wear and tear, reach out to us! We offer repairs on a case-by-case basis and are happy to help restore your special piece whenever possible.
Disclaimer: Animal-Friendly Home
At Serenity Upon the Waves, we are proud pet lovers and share our home with furry friends. While we take great care to keep our workspace clean and ensure the highest standards of product quality, we want to inform our customers that our items are crafted in an animal-friendly environment.
If you or a loved one have severe allergies, please consider this before purchasing. Feel free to reach out with any concerns or questions—we're here to help!
Disclaimer: UV Resin Use
Some products from Serenity Upon the Waves are crafted using UV resin. While we take every precaution to ensure the safety and quality of our items, UV resin may contain materials that could cause skin sensitivity or irritation if handled improperly.
We recommend avoiding prolonged contact with the finished product if you have known sensitivities to resin materials. All items are fully cured before shipment, but if you notice any issues, discontinue use and contact us immediately.
By purchasing UV resin items, you acknowledge and accept the nature of these materials. If you have any questions or concerns, please feel free to reach out to us. Your safety and satisfaction are our top priorities!
Disclaimer: Handmade with Love
At Serenity Upon the Waves, we take pride in creating each piece by hand, ensuring it is crafted with care and intention. Because our products are handmade, you may notice small imperfections such as tiny bubbles in resin items or slight variations in design. These characteristics are not flaws but a testament to the unique, one-of-a-kind nature of your item.
We believe these small details add to the charm and individuality of each piece, making it truly special for you. If you have any concerns or questions, don’t hesitate to reach out—we’re always here to help!